Privacy Statement

Privacy and Security Statement

Privacy and Security at Stenhouse.com

Your privacy is important to us. We have worked to create a website that is convenient and easy to use and, at the same time, prudent in the way it handles your personal information. This page outlines the key privacy and security features of the Stenhouse website. If at any time you have questions about the website, please do not hesitate to contact customer service at: 1-800-988-9812 or customerservice@stenhouse.com.

Personal Information Collected by Stenhouse.com

The information we collect from our visitors helps us to personalize and continually improve your experience at Stenhouse.com. We take our role in holding and using this information seriously.We gather the following types of information:

Automatic Information

When you visit our website, we collect aggregate information that is non-personally identifiable. We also use "cookies" and other tracking technologies during your visit to help us understand how people use our website. We collect and analyze this information to improve the content, navigation, and performance of our website. We also use cookies to provide customized information and service to you. For example, if you are a registered user, we use cookies to maintain your account information, history, and/or site preferences when you sign-in. Your browser allows you to delete cookies or to disable them altogether, although certain features of the website may be affected.

Information You Give Us

We collect the information that you enter on our website. This information is normally provided when you place an order/establish an account or contact us. Examples of the types of supplied information include your name, address, telephone number, credit card information, and e-mail address. We use this information for such purposes as to communicate with you about an order, ship a product, send a newsletter and provide updates about our products. In addition, we may, from time to time, share your e-mail address with our authors so that they may fulfill promotions tied to your Stenhouse purchase, as well as for author-specific promotions. If you do not wish to receive our newsletter and other non-transaction emails, or to have your e-mail address shared with our authors, simply send an e-mail to: unsubscribe@stenhouse.com.

When we select web services, credit card processors, fulfillment and delivery companies, and other service providers to help us, we select those whom we believe take security seriously. We have tried to be prudent in setting our business practices, using Secure Socket Layer (SSL) for credit card transactions, and in selecting appropriate service providers, however, no such systems or processes can totally guarantee security. In accordance with applicable law, we reserve the right to release information concerning anyone using the website where we have a good faith belief that this person or entity may be in violation of their obligations to us or may be involved in some unlawful activity, where we are responding to civil subpoenas or discovery requests, where we are attempting to protect the interests of our business, our customers or others, or where otherwise permitted or required by law.

Links to Third Party Sites: Our website contains links to third party sites. Stenhouse Publishers is not responsible or liable for the privacy practices or content found on these sites. We suggest you check and fully understand the privacy policy of each site you visit.

Terms of Sale

All prices referenced on our website are listed in U.S. dollars. Orders may have shipping charges and/or sales taxes added, where applicable. Any prices on our website are subject to change at any time with or without notice to you. If we make a mistake in pricing or other terms, we reserve the right to correct that mistake and give you the opportunity to resend your order on the correct terms. Any order for goods or services will be deemed a completed contract only when accepted by us in Portland, Maine.

Use of Website

By entering our website, you agree to be bound by our web policies and agree that we may use and post any ideas, suggestions or comments provided by you without payment and that these may be used or posted with or without attribution at our discretion.

Changes to this Privacy Notice

This Privacy Notice changes over time as our website and our practices evolve. Please check this page periodically as you continue to use our website to see if any changes have been made. This privacy notice was most recently changed November 1, 2013.