E-book FAQ

E-book Frequently Asked Questions

What is an e-book?
Why would I want to read an e-book?
Why would I purchase both a print and digital version of a Stenhouse title?
What software do I need to read my Stenhouse e-book?
How do I download my Stenhouse e-book?
Once I purchase an e-book from Stenhouse, will it always be available?
What happens if I have an e-book on my hard drive, and the hard drive dies?
Can I download my e-book multiple times?
Can I store my e-book on several devices?
Can I e-mail my e-book to friends and colleagues?
Can I print my e-book?
How can I read e-books purchased from the Stenhouse site on my e-reader?
Which Stenhouse titles are available in e-book format?

What is your return policy for e-books?
How do I get help if I have a problem ordering or downloading an e-book?

Download a sample e-book chapter

What is an e-book?
E-book is short for electronic book, a digital version of a print book. Stenhouse e-books are available as PDFs and may be read on either a PC or a Mac, as well as on various e-readers. If you are using an e-reader, please make sure you have downloaded the appropriate software from the Web site of the e-reader. To see what an e-book looks like, download a sample chapter.

Why would I want to read an e-book?
E-books are available immediately—simply download an e-book and start reading. E-books provide a good reading experience and can easily be stored on your computer or e-reader, making it easy to access multiple titles without having to carry multiple books. Stenhouse allows you to store your e-book on multiple devices, which makes it easy to open your e-book on your office PC, your Mac at home, or your favorite e-reader anywhere. E-books are also easily searchable—just enter a word or phrase into the Adobe Reader search box and you’ll find every place where that word or phrase appears in the book. And you can copy and paste short sections of your e-book into Word, PowerPoint, etc.

Why would I purchase both a print and digital version of a Stenhouse title?
By bundling a Stenhouse paperback and e-book, you can take advantage of the best of both mediums. You can take notes, highlight favorite passages, and bookmark your paperback and then keep it on your desk or bookshelf for easy reference. Your e-book allows portability; simply load the e-book on your laptop or e-reader so you can read your e-book in the office or at home, while traveling, on the beach—essentially anywhere you take your laptop or e-reader.

What software do I need to read my Stenhouse e-book?
You’ll need an updated version of Adobe Reader to view your Stenhouse e-book, which will be downloaded as a PDF (portable document format). If you do not have Adobe Reader, you can download it free of charge at http://get.adobe.com/reader/. If you would like to load your Stenhouse e-book on your e-reader, please refer to your e-reader’s Web site to learn how to transfer the PDF to your e-reader. To test your software, you can download a sample chapter.

How do I download my Stenhouse e-book?
Once you have completed your order, you will receive a link to your e-book on the confirmation page. Simply click on the link; this will take you to the download product page, where you can click to open a PDF of your Stenhouse e-book. It may take several seconds for your e-book to open. Once it is open, please click on File (top left-hand corner of screen) and then click on Save As. On the Save a Copy screen, click on the Save button to download a permanent copy of your e-book title and save it on your computer. If you forget to download your e-book while you are online at stenhouse.com, you can access your purchased e-book via a link provided in the confirmation e-mail we send to you. Simply click on the link, which will take you to the download product page, and then follow the steps outlined above.

Once I purchase an e-book from Stenhouse, will it always be available?
Yes, once you’ve purchased a Stenhouse e-book, it is yours. Just remember to save it to your PC or Mac, and as long as you continue to store it on your computer or e-reader you can read it at any time. Although the download link is valid indefinitely, we recommend that you download your book within a week of purchase. After all, a primary benefit of ordering e-books it that they are available to download and read immediately.

What happens if I have an e-book on my hard drive, and the hard drive dies?
Be sure to back up your e-books as you do your other files so that, if your hard drive dies, you can restore your e-book. If you have problems restoring your e-book, please contact us at customerservice@stenhouse.com or at 800-988-9812 (M–F/8:00 a.m.–5:00 p.m. EST).

Can I download my e-book multiple times?
You can only download your e-book one time. However, once you have downloaded your e-book, you may store it on several devices. This means you can have a copy on your PC at work, on your Mac at home, and on your e-reader anywhere.

Can I store my e-book on several devices?
Yes. Once you have downloaded your e-book to your PC or Mac, you may copy it onto other devices that you own. This means you can have a copy on your PC at work, on your Mac at home, and on your e-reader anywhere.

Can I e-mail my e-book to friends and colleagues?
No, you may not share your e-book with anyone else. Sharing an e-book is not like sharing a paperback. When you share a paperback with a friend, you still have only one copy. Sharing an e-book actually duplicates the e-book, which violates copyright law and denies the author the ability to make money from this second, unsold copy of his or her book. If you would like to purchase multiple e-books of a single title so that you can send an e-book to a friend or colleague, simply enter the number of copies you wish to purchase in the Add to Cart box on our Web site.

Can I print my e-book?
You may print one copy of your e-book for your own personal use. However, it may be less expensive—and less time-consuming—for you to purchase our print/e-book bundle, which is available for a discounted combination price. Please refer to the product page of the title you are interested in to find out what the print/e-book bundle costs. Buying the print book rather than printing your e-book also provides you with a better reading experience, because the paperback has been designed to optimize the experience of reading on paper. You cannot give away your print copy or share it with anyone else, because this violates copyright law. If you are interested in distributing copies for a class, workshop, etc., please e-mail permissions@stenhouse.com.

How can I read e-books purchased from the Stenhouse site on my e-reader?

The following e-reader vendors have provided instructions on their sites that take you step-by-step through the process of loading a PDF onto your e-reader.

Kindle

iPad (or use an app that reads PDFs)

NOOK

NOOK Color

Sony Reader (select your model to access the user’s guide)

If you have any questions about how to load an e-book purchased from the Stenhouse site onto any other device, please contactcustomer service.

Which Stenhouse titles are available in e-book format?
Stenhouse currently offers a wide selection of e-book titles -- you can browse the full list here. Our e-books are also available from the following partners: Amazon.com, BarnesandNoble.com, Tecknoquest.com, Ebooks.com, Myilibrary.com, and MBSbooks.com.

 

What is your return policy for e-books?
Since e-books cannot physically be returned, we do not accept returns for e-books that have been successfully transmitted and downloaded. If you have concerns about your purchase, please e-mail us at customerservice@stenhouse.com or call us during business hours, Monday–Friday, 8:00 a.m.–5:00 p.m. EST, at 800-988-9812.

How do I get help if I have a problem ordering or downloading an e-book?
If your question has not been answered in our Frequently Asked Questions section, please e-mail us at customerservice@stenhouse.com. We will respond to your question within twenty-four hours. If you would prefer to talk to a customer service representative, please call us at 800-988-9812 during business hours, Monday–Friday, 8:00 a.m.–5:00 p.m. EST. If you call after business hours, please leave a message on our secure voice mail, and we will call you back the next business day.