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If you don't find answers to your questions via the links below, please feel free to e-mail us at customerservice@stenhouse.com or call us toll free at 800-988-9812 (M-F, 8am-5pm EST).

 

Why Shop at Stenhouse.com

Quality Content
When you purchase a book, video, or online publication from Stenhouse, you know that it's been written by exceptional teachers who have based their strategies on recent research and years of classroom experience.

FREE Previews of All of Our Products
We want to make sure that you find the right resource for your needs and your school, that's why we have previews of all of our titles available online. Review several sample chapters from all of our books (no matter when they were published), and view clips from our DVDs.

FREE Shipping on all Professional Books
Items ship within 5-7 business days for free. Please note select resources such as classroom libraries have a 9% shipping fee. 

Exclusive Offers and Discounts
Subscribe for our email list to receive exclusive offers on Stenhouse products. 

We Connect You to Your Favorite Stenhouse Authors
We regularly feature interviews with our authors responding to your questions, presenting new solutions to tough classroom challenges, offering inspirational thoughts, and adding their voices to important educational issues on our blog.

Go Digital with Stenhouse
We offer e-book editions for most of our print titles which you can access on your computer, tablet, or e-reader.

FREE Resources
We offer a wealth of free resources including author interviews, study guides, lesson plans, a bi-weekly newsletter, classroom tips, and more. Visit the Stenhouse Blog to read our latest post and subscribe to our email to stay up-to-date on all things Stenhouse Publishers and our authors. 

Safe and Secure Shopping
Your information is safe with us. We provide the highest level of transaction processing security, safeguarding customer information and combating fraud. 

Your Information is Never Shared
Stenhouse does not sell or rent personal information and honors your preferences with respect to your personal information. Read the complete Privacy Policy.

We Offer Exceptional Customer Service
You can check the status of any online order, review your online order history, add items to your wish list, and more 24/7 by simply logging into your account. And if you want to speak to a real person, we're just a phone call away. Call us Monday-Friday, 8:00am-5:00pm and we will be pleased to help you determine which titles best match your needs, verify receipt of your purchase order, and answer any questions you might have. You can also email Customer Service at customerservice@stenhouse.com.

 

How to Place an Order

There are a number of ways to order Stenhouse books and videos. You can place an order on our website, through our toll-free phone, emailing customerservice@stenhouse.com, or order through a local Stenhouse Sales Rep. Stenhouse distributors are professional development experts who work in consultation with teachers, administrators, and state education leaders to put together a package of resources that fit specific needs.

If you live outside of the United States, click here to find contact information for our distributors in Canada and throughout the world.

Everything we publish is 100% guaranteed. If a book or video you have purchased does not meet your needs, please return it to us within two weeks of receipt for a full refund on purchase price.

Please note: We charge tax in all taxable states.

Guaranteed security: Your privacy and safety are important to us! We work to make our site and your financial information secure.

Individuals

 

General FAQs

What are my payment options?
Online, you can pay with a credit card (MasterCard, Visa, American Express, or Discover). If you would like to pay with a paper purchase order, you can use the site to easily create a Purchase Order, which can be faxed or emailed to us at customerservice@stenhouse.com.

Is it safe to use my credit card?
We use the latest encryption technology to secure your credit card information. You can even store your credit card information on your account and be confident that is safe.

What are my shipping options?
We typically ship orders via UPS ground within 5-7 business days from the day you placed your order to most locations across the US. Need it sooner? You can chose overnight or 2-day shipping at checkout (exact cost will be determined at the time you place your order).

What happens if an item in my order has not yet arrived or is temporarily out of stock?
We work to ship all in stock items within 5-7 business days. If an item in your order is not at our warehouse, you will be notified via mail which items have shipped and which items (if any) are on back order and their estimated shipping dates. Back orders will ship as soon as the item arrives in the warehouse and you will receive a shipping confirmation.