Help

If you don't find answers to your questions via the links below, please feel free to email us at customerservice@stenhouse.com or call us toll-free at 800-988-9812 (M-F, 8 am–5 pm EST).

How to Place an Order

There are a number of ways to order Stenhouse books. You can place an order on our website, call us toll-free, or send an email to customerservice@stenhouse.com

If you live outside of the United States, click here to find contact information for our distributors in Canada and throughout the world.

Please note: We charge tax in all taxable states.

Individuals

General FAQs

What are my payment options?
Online, you can pay with a credit card (MasterCard, Visa, American Express, or Discover). If you would like to pay with a paper purchase order, you can email it along with your tax exempt certificate to customerservice@stenhouse.com.

What are my shipping options?
We typically ship orders via UPS ground within 5-7 business days from the day you placed your order to most locations across the US. 

What happens if an item in my order has not yet arrived or is temporarily out of stock?
We work to ship all in-stock items within 5-7 business days. Backorders will ship as soon as the item arrives in the warehouse.