Help

 

If you don't find answers to your questions via the links below, please feel free to e-mail us at customerservice@stenhouse.com or call us toll free at 800-988-9812 (M-F, 8am-5pm EST).

Top Ten Reasons to Shop at stenhouse.com
How to Place an Order
General FAQs
E-Book FAQs
Read & Watch FAQs

 

Top Ten Reasons to Shop at Stenhouse.com

Quality Content

When you purchase a book, video, or online publication from Stenhouse, you know that it's been written by exceptional teachers who have based their strategies on recent research and years of classroom experience.

FREE Previews of All of Our Products

We want to make sure that you find the right resource for your needs and your school. So we allow you to preview the entire text of any book in its first six months, review sample chapters from all of our books (no matter when they were published), and view clips from our DVDs.

We ship fast! Pay only $7.50 to ship pre-paid web orders.

We typically ship your order the next business day if you order by noon. You can order books and videos 24/7 and pay only $7.50 to ship your entire web order (orders must be pre-paid). Schools please call us at 800-988-9812 for a shipping quote on purchase orders.

Exclusive Offers and Discounts

Every day we offer exclusive deals on our site to help you stretch your dollars. Just check our home page to see the offers you can benefit from today.

We Connect You to Your Favorite Stenhouse Authors

We regularly feature interviews with our authors responding to your questions, presenting new solutions to tough classroom challenges, offering inspirational thoughts, and adding their voices to important educational issues on our blog.

You Can Go Digital with Stenhouse

We offer e-book editions of almost all of our print titles which you can access on your computer, tablet, or e-reader.

FREE Resources

We offer a wealth of free and valuable information including author interviews, study guides, lesson plans, a bi-weekly newsletter, classroom tips, and more.

Safe and Secure Shopping

Your information is safe with us. We use Authorize.net, which provides the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their e-commerce transactions securely.

Your Information is Never Shared

Stenhouse does not sell or rent personal information and honors your preferences with respect to your personal information. Read the complete Privacy Policy.

We Offer Exceptional Customer Service

You can check the status of any online order, review your online order history, add items to your wish list, and more 24/7 by simply logging into your account. And if you want to speak to a real person, we are just a phone call away. Call us Monday-Friday, 8:00am-5:00pm and we will be pleased to help you determine which titles best match your needs, verify receipt of your purchase order, and answer any questions you might have.

 

How to Place an Order

There are a number of ways to order Stenhouse books and videos. You can place an order on our website, through our toll-free phone and fax numbers, or order through a local Stenhouse distributor in your region of the country, or your part of the world. Stenhouse distributors are professional development experts who work in consultation with teachers, administrators, and state education leaders to put together a package of resources that fit specific needs.

If you live outside of the United States, click here to find contact information for our distributors in Canada and throughout the world.

Everything we publish is 100 percent guaranteed. If a book or video you have purchased does not meet your needs, please return it to us within two weeks of receipt for a full refund on purchase price.

Please note: We charge tax in KY, ME, NC, NJ, OH, PA and SD.

Guaranteed security: Your privacy and safety are important to us! We work with VeriSign and AuthorizeNet to make our site and your financial information secure.

Individuals

Schools, Libraries, College Bookstores

Bookstores

 

General FAQs

What are my payment options?

Online, you can pay with a credit card (MasterCard, Visa, American Express, or Discover), purchasing card, or Stenhouse gift card. If you would like to pay with a paper purchase order, you can use the site to easily create a Purchase Order, which you can then either fax or e-mail to us.

Is it safe to use my credit card?

We use the latest encryption technology to secure your credit card information. You can even store your credit card information on your account and be confident that is safe.

What are my shipping options?

We typically ship orders via UPS ground, with delivery in most locations within one week from the day you placed your order. If you need your order quickly, you can pay for overnight or 2-day shipping (you can check costs at the time you place your order).

What happens if an item in my order has not yet arrived or is temporarily out of stock?

If an item on your order is not at our warehouse, we will notify you via your shipping confirmation which items have shipped and which items (if any) are on back order and their estimated shipping dates. Back orders will ship as soon as the item arrives in the warehouse and you will receive a shipping confirmation.

 

Read & Watch FAQs

What is a Read & Watch book?

A Read & Watch book is an exclusive Stenhouse online book that combines text, graphics, audio, and video. A Read & Watch book can be accessed from any device that has an Internet connection.

Do I need any special software to access a Stenhouse Read & Watch book?

You don't need any special software to access and read a Stenhouse online book. Once you have purchased a Read & Watch book it is stored on your bookshelf at Stenhouse.com, where you can access it 24/7 via any device that has an internet connection. If you would like to highlight, take notes, and post comments, you will need to download the free Diigo toolbar (a brief tutorial on using Diigo is included with each Read & Watch book).

How do I access my Stenhouse Read & Watch books?

Once you have placed your order for a Stenhouse Read & Watch book, you will receive a link to your online book on the confirmation page. Simply click on the link; this will take you to a log-in page (use your Stenhouse user name and password). Once you have logged in, you will be taken to the first page of your Read & Watch book. After the first log-in, you can access your Read & Watch book via your account at Stenhouse.com. Simply log in to your account and click on the View Read & Watch Books link on your account page.

Can other people access my Stenhouse Read & Watch book? Can I share my Read & Watch book with friends and colleagues?

No, your Read & Watch book, with your notes, highlights, and comments is protected by your User Name and Password. In order to share your Read & Watch book with a colleague, you must give them your User Name and Password, which provides them with complete access to your account. We recommend that for your security, you do not share account information.

Can I download my Read & Watch book?

No, you cannot download your Read & Watch book. However, you can read this book on any device-computer, tablet, e-reader, smartphone-that has an Internet connection.

Once I purchase a Read & Watch book from Stenhouse will it always be available?

Yes, once you've purchased a Stenhouse Read & Watch book, it is yours. You can access your Read & Watch book 24/7 on any device with an Internet connection via your account at Stenhouse.com. Simply log in to your account and click on the View Read & Watch Books link on your account page.

How do I read a Read & Watch book?

Once you have accessed your Read & Watch book, you can access particular chapters or sections within chapters by using the left-hand navigation bar or the links at the bottom of the page. Within a chapter, you read a Read & Watch book the same way that you would read any web page--scroll down to access additional text and click on embedded tutorials, videos, and links.

How do I take notes, highlight text, or post comments in my Read & Watch book?

If you would like to highlight text or make notes as you read, we recommend that you use the free Diigo toolbar. You will be able to see your notes and highlights every time you log in to view your book. You can also post comments for other readers to view and respond to. Simply scroll down to the bottom of the page on which you would like to post a comment and click the Leave a Comment link.