Privacy and Security Statement
Privacy and Security at Stenhouse.com
Your privacy is important to us. We have worked to create a website that is convenient and easy to use and, at the same time, safe and secure in the way it handles your personal information. This page outlines the key privacy and security features of the Stenhouse website. If at anytime you have questions about the site, please do not hesitate to contact customer service at: 1-800-988-9812 or firstname.lastname@example.org.
When we prompt you for credit card information, we encrypt the number for security purposes. This is called Secure Socket Layer (SSL). Your credit information is handled in a secure fashion by established third party banking and processing agents under contract to Stenhouse Publishers.
Personal Information Collected by Stenhouse.com
The information we collect from our visitors helps us to personalize and continually improve your shopping experience at Stenhouse.com. We gather the following types of information:
When you visit our website, we recognize the domain name of your ISP (Internet Service Provider) via an Internet Protocol (IP) address. We do not recognize individual users, but we do know if visitors are connecting to the internet from popular ISPs like AOL, MSN, Earthlink, or a private company network.
We also track various tallies of website traffic. Examples include computer and connection information such as browser type and version, operating system and platform; the full Uniform Resource Locators (URLs) which lead to and around our site; and the pages viewed on our site, including the date and time of visits. We collect and analyze this information to improve the content, navigation, and performance of our website.
Information You Give Us
We collect information you enter on our website. This information is normally provided when you place an order/establish an account or contact us. Examples of the types of supplied information include your name, address, telephone number, credit card information, and e-mail address. We use this information for such purposes as to confirm an order, ship a product, and for billing purposes. For more information regarding the use of e-mail addresses, and how we share information with other parties, please see below.
When you sign-in to your Stenhouse.com account, you can review the information you have provided to us, and update or delete such information.
How we use your e-mail address
We use your e-mail address for essentially two purposes:
1) To communicate with you about an order placed on the website.
2) To send you the free Newslinks electronic newsletter.
If you do not wish to receive our newsletter, simply send an e-mail to: email@example.com.
Sharing of Information with Third Parties
Third Party Partners: We may employ other companies or individuals to perform certain services/functions on our behalf. Examples include: sending e-mail, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties may have access to personal information; however, these independent contractors are legally bound to use the information to perform only those functions designated by Stenhouse and NOT for any other purpose.
Law Enforcement and Protection of Users: We will release personal information to third parties and organizations when we believe it is appropriate to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us or others, when we believe the safety of a person may be in jeopardy, or when we believe it is needed for fraud protection and/or credit risk reduction.
Changes to this Privacy Notice
This Privacy Notice changes over time as our website and our practices evolve. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed in October, 2007.